Refund policy

No Return Policy

All Sales Are Final

Due to the custom and handcrafted nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Why We Have This Policy

Every item we create is made to order — personalized, handcrafted, and built specifically for you. Because of this, we are unable to resell returned items, and we invest significant time and materials into each piece from the moment your order is confirmed.

Damaged or Defective Items

We stand behind the quality of our work. If your item arrives damaged in transit or has a manufacturing defect, please contact us within 7 days of delivery with:

Your order number
A description of the issue
Clear photos of the damage or defect
Do not dispose of the product until we can verify the claim

We will work with you to make it right — whether that's a repair, replacement, or store credit, at our discretion.

Order Cancellations

Orders cannot be cancelled after they have entered production. If you need to make a change to your order, contact us immediately at support@thejestercraft.com and we will do our best to accommodate you before production begins.